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Sessions: 41 - 50 of 77
Sun, Feb 9, 2020 - 10:35 AM to 10:55 AM
Networking Break
Location: Foyer 273
Sun, Feb 9, 2020 - 10:55 AM to 11:45 AM
"My Pleasure": A How-To Guide for Creating Exceptional Customer Service
Speaker: Jenn Goetsch, Director, Customer Service, Nebraska Book Company, Inc.
Track: Leadership & Strategic Communications
Location: 278-279
Experience Level: Threshold
Block: 8-03
Presentation_My Pleasure Customer Service
Sun, Feb 9, 2020 - 10:55 AM to 11:45 AM
Open-to-Buy Fundamentals
Speaker: Jon Bibo, Chief Executive Officer, Independent College Bookstore Association
Speaker: Paula Haerr, VP Programs & Services, Independent College Bookstore Association
Track: General Merchandise & Retail Solutions
Location: 280-282
Experience Level: Threshold
Block: 8-02
Sun, Feb 9, 2020 - 10:55 AM to 11:45 AM
Sourcing By The Numbers: Using Data to Improve Purchasing
Speaker: Aaron Johnson, Vice President, Vindy
Track: Course Materials
Location: 275-277
Experience Level: Intermediate
Block: 8-01
Presentation_Sourcing By Numbers
Sun, Feb 9, 2020 - 10:55 AM to 11:45 AM
When Your Campus Goes Viral: How Stores Can Respond
Speaker: Carol J. Miller Schaefer , CCR, Director, VOLSHOP
Track: Emerging Trends
Location: 266-268
Experience Level: Intermediate
Block: 8-04
Handout_When Your Campus Goes Viral_C.Miller-Schaeffer
Sun, Feb 9, 2020 - 11:45 AM to 1:15 PM
Lunch on your own
Sun, Feb 9, 2020 - 1:15 PM to 2:05 PM
Essential Steps to Increase Tech & Accessory Sales
Speaker: Annette Enrico, HP Retail Business Development Manager, D&H Distributing
Speaker: Larry Staub, Dir. Inside Sales: Retail/Etail/College Bookstores, D&H Distributing
Track: General Merchandise & Retail Solutions
Location: 278-279
Experience Level: Intermediate
Block: 9-02
Presentation_Essential Steps Tech Accessories
Sun, Feb 9, 2020 - 1:15 PM to 2:05 PM
ICBA Trend Chat
Speaker: Paula Haerr, VP Programs & Services, Independent College Bookstore Association
Track: Emerging Trends
Location: 280-282
Experience Level: Threshold
Block: 9-04
Sun, Feb 9, 2020 - 1:15 PM to 2:05 PM
Measure Up! The New College Store Standards Project
Speaker: Carol J. Miller Schaefer , CCR, Director, VOLSHOP
Speaker: Loreen J. Maxfield, Director of Retail Operations, The UIC Bookstore
Speaker: Jeff Nelson, VP, Industry Collaboration and Development, NACS
Track: Leadership & Strategic Communications
Location: 266-268
Experience Level: Threshold
Block: 9-03
Measure Up_College Store Standards
Collegiate Retail Industry Standards_Financial & Benchmarking
Sun, Feb 9, 2020 - 1:15 PM to 2:05 PM
The Campus Hairdresser: How Human Connections Take Stores Beyond Transactions
Speaker: Emily Campbell, Bookstore Manager, Lethbridge College Bookstore
Track: Course Materials
Location: 275-277
Experience Level: Intermediate
Block: 9-01